Support

Get help with Dodl Notes

The best support path starts inside Dodl Notes. Open the extension, go to Profile, and submit a request from Feedback & Support. Use email if you cannot access the extension, need billing help, or need to follow up outside the app.

Support email: dodl.notes.extension@gmail.com

Email backup support Chrome Web Store

Before you reach out

Prepare the details that make support faster

Identify the account

Note the Dodl Notes account email you were signed into when the issue happened.

Describe the area

Mention where it happened: onboarding, notes, reports, profile, billing, or export.

Write the steps

List the actions that led to the issue and what you expected instead.

Attach context

If possible, include a screenshot plus your Chrome version and operating system.

Support scope

What support can help with

Setup and sign-in

Onboarding issues, Dodl Notes account sign-in, encrypted cloud sync, and workspace setup problems.

Sync, saving, and exports

Problems with note saving, syncing, drafts, Google Docs export, and report or template workflows.

Subscriptions and billing

Questions about Pro access, billing portal issues, subscription state, or paid features not unlocking.

Bugs and unexpected behavior

Layout issues, broken buttons, loading failures, or behavior that stopped working as expected.

School-managed Chrome devices

If your school or board manages Chrome extensions, installation may be blocked by local device policy. Dodl Notes cannot bypass that restriction. If a managed device blocks installation, use a Chrome profile or device where extensions are allowed, if your school or local rules permit it.

Extension ID: hledhpejabgcnekojpbpiahchojnihch

Important limits

Dodl Notes support cannot read your notes. Notes are encrypted before storage.
Dodl Notes support cannot recover a lost password or recovery key.
Dodl Notes support cannot provide legal or compliance advice about FERPA, school approval, or privacy policy interpretation.